Wooden Teethers and Pacifier Clips: Due to the nature of these items, we do not accept returns for safety reasons. If your item was received damaged, please contact us via our contact page and we will respond as quickly as possible to rectify the situation.
Non-Custom Toys: If you are unhappy with your purchase, please reach out to us within 7 days of delivery via our contact page and we will reach a solution together. If your item was damaged at arrival, please contact us via our contact page and we will respond as quickly as possible to rectify the situation.
Any returns accepted will be less the shipping costs, except in the event of a product arriving damaged (which due to the toys being wooden, is highly unlikely).
Custom Orders: There will be no refunds or returns on custom orders. If you change your mind shortly after ordering, please contact us as soon as you can. If you contact us before we start working on your custom order, we will refund your purchase. However, if we have already started the design process, the item will be considered non-refundable.