Non-Custom Toys: If you would like to cancel an order, please contact us within 48 hours of placing your order to cancel.
If your item was damaged upon arrival, please contact us via our contact page and we will respond as quickly as possible to rectify the situation. It is rare this will occur given the toys being wooden and how we pack them.
Custom Orders: There will be no refunds or returns on custom orders. If you change your mind shortly after ordering, please contact us as soon as you can. If you contact us before we start working on your custom order, we will refund your purchase. However, if we have already started the design process, the item will be considered non-refundable.